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Shelter: Court Desk Volunteer

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

As a Court Desk Volunteer, you will be an essential part of our legal team and will support our experienced solicitor. You will help with vulnerable clients and assist in obtaining client's details, and have the opportunity to observe negotiations and court hearings. This role will give you the opportunity to volunteer in a fast-paced, client-facing environment, as well as giving you hands-on experience in one of the UK's leading housing charities.

Main tasks can include:

  • Accompanying solicitors to court
  • Interviewing clients to find out basic necessary information
  • Recording client information and helping with the completion of legal aid paperwork
  • Assisting clients with paperwork
  • Effective communication with the duty solicitor, usher and others in Court

Skills and Experiences Required

  • An interest in housing and court processes
  • Excellent communication skills
  • The ability to understand the needs of our customers
  • Experience of working with the public would be helpful
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection.
  • Please note that shortlisted applicants must be available to attend a short behaviour-based interview.
Mehnaz Ahmed
Mehnaz_Ahmed@shelter.org.uk
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