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Shelter: Advice, Support and Guidance (Disability and Welfare Benefits) Volunteer

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

As an Advice, Support and Guidance Volunteer, you will be an invaluable part of our team as we strive to provide the people of Thames Valley with free, expert housing, welfare benefits and debt advice - and support from trained advisers on a wide range of issues including homelessness, housing applications and issues relating to poverty.

Main tasks can include:

  • Assisting Shelter's Benefits Advisor with PIP and ESA appeal work; collating information around case-law and processing court bundles.
  • Inputting information on to our CRM case management system
  • Communicating with clients via phone or email to share updates on their case and/or gather information
  • Assisting advisors with client appointments and completion of client's PIP and ESA forms, including SSCS1 and Mandatory Reconsideration forms.
  • Assisting advisors by writing correspondence on behalf of clients
  • General administrative tasks (photocopying, scanning, creating client files and filing)

Skills and Experiences Required

  • Experience of working with the public
  • Ability to manage your own time and work on your own initiative
  • Interest in social welfare law, e.g. housing; welfare benefits; debt; community care
  • The ability to work as part of a team and value and communicate effectively with others
  • Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection
Mehnaz Ahmed