To assist the Centre Manager & Information & Support Assistant in the effective and efficient operation of the Cancer Information Centre. To provide administrative support where needed. Opportunities may arise to attend events with staff e.g. fundraising/awareness campaigns. Skills Required: Good communication and listening skills are essential to assist with support provision for visitors to the Cancer Information Centre. Duties would suit an articulate and well organised individual with computer skills. Previous support experience and other languages may also be useful. Main Duties: Working under supervision the volunteer will assist by: Answering the telephone and welcoming visitors. Providing the opportunity for visitors to talk with ease about their feelings. Establishing what information and support is needed. Providing and researching information as required. Listening to concerns and refer as agreed with the visitor to other support services. Helping maintain and replenish levels of stock. Training may include: Helping with information prescriptions for patients. Helping to maintain records e.g. data inputting. Supporting project work. Internet searching.